Shipping
All orders are sent via Royal Mail first class or standard parcels service in the UK. For destinations
outside of the UK, we send orders via Airmail. In the forthcoming months we
plan to trial European shipping from Germany, which we hope will expedite orders
to the Continent. Our eCommerce system will automatically select the correct
shipping tariffs based on the destination country.
Orders (which can only be completed for components currently in stock) are always shipped within 2 days of ordering.
For urgent orders or international orders heavier than 2kg, please contact
us.
Returns
Fast Components are committed to ensuring that your ordering experience is efficient and without error.
We accept product returns subject to the terms outlined below and those in our overall Terms of Sale.
To facilitate the processing of returned orders:
- Please contact us in writing (email, fax, post) to explain why you wish to return our products. We will do our best to resolve the problem within 24 hours. If we are unable to do this, we will issue you with a ‘product returns number’.
- All returns must be made within 30 days of the order / invoice date and be accompanied by the original invoice number and product returns number.
- Return carriage must be prepaid. If we are at fault, this will be reimbursed, provided it has been sent via the cheapest shipping method (second class / standard parcels in the UK).
- Unwanted returned orders (i.e. where the products are not faulty) must be in original packaging and in resalable condition to be eligible for reimbursement.
- A £2.50 restocking charge will be levied on all unwanted returned orders.
- Returnees of faulty products will be offered a choice of reimbursement including return shipping costs (subject to the above) or replacement of the faulty product.
- We are not able to honour our refund or replacement policy, for products which have been misused, soldered, modified or altered in assembly.
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